Who We Are
Grey Concierge is a private bespoke travel concierge firm. We provide private travel planning, corporate travel management, and yacht and jet charter services to businesses and executives worldwide. References to "Grey Concierge", "we", "us", or "our" in this policy refer to the Grey Concierge entity responsible for your information.
Information We Collect
We collect information you provide directly to us, including:
- Name, email address, phone number, and company details when you submit an enquiry
- Travel preferences, itinerary requirements, and personal standards provided during engagements
- Payment information processed securely through third-party payment processors
- Communications you send to us by email or through our contact forms
We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide our travel services
- Manage and improve your travel programmes over time
- Communicate with you about your engagements and any changes
- Comply with legal and regulatory obligations
- Improve and maintain our website and services
Discretion and Confidentiality
All client information is treated with complete discretion. We do not sell, rent, or share your personal information with third parties for marketing purposes. Information shared with third-party suppliers (airlines, hotels, transport providers) is limited strictly to what is required to deliver your programme.
Data Retention
We retain client information for as long as necessary to provide our services and comply with legal obligations. Enquiry data from non-clients is retained for up to 12 months. You may request deletion of your data at any time by contacting us at olivia@greyconcierge.com.
Cookies
Our website uses cookies to improve your experience. Please see our Cookie Policy for details on what cookies we use and how to manage them.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise any of these rights, please contact us at olivia@greyconcierge.com. We will respond to verified requests within 30 days.
Security
We implement appropriate technical and organisational measures to protect your personal information. Our website is served over HTTPS with industry-standard security headers. However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this policy from time to time. The most recent version will always be available on this page with the updated date noted at the top. Continued use of our website or services after changes constitutes acceptance of the updated policy.
Contact
If you have questions about this privacy policy or how we handle your information, please contact us at olivia@greyconcierge.com.